Common Errors

This section helps you troubleshoot frequent issues. Follow the steps below to resolve the most common problems.

Endpoints Resolution Error

Error message:

Endpoints cannot be resolved

This error occurs when your browser cannot reach required service endpoints. This may be due to network restrictions, browser settings, or local configuration issues.

Troubleshooting Steps

Chrome

1. Open Chrome settings.
2. Go to Privacy and security > Cookies and other site data.
3. Ensure that cookies are not blocked for the site.
4. Go to Privacy and security > Security.
5. Set Safe Browsing to Standard protection.
6. Disable any browser extensions that block network requests (such as ad blockers or privacy tools).
7. Clear your browser cache and cookies.
8. Restart Chrome and try again.

Edge

1. Open Edge settings.
2. Go to Cookies and site permissions > Manage and delete cookies and site data.
3. Ensure cookies are allowed for the site.
4. Go to Privacy, search, and services > Security.
5. Set Tracking prevention to Balanced.
6. Disable extensions that block network requests.
7. Clear cache and cookies.
8. Restart Edge and try again.

Firefox

1. Open Firefox settings.
2. Go to Privacy & Security.
3. Under Cookies and Site Data, ensure cookies are enabled.
4. Under Enhanced Tracking Protection, set to Standard.
5. Disable extensions that block network requests.
6. Clear cache and cookies.
7. Restart Firefox and try again.

Safari

1. Open Safari preferences.
2. Go to Privacy.
3. Ensure Block all cookies is unchecked.
4. Disable extensions that block network requests.
5. Clear website data: Safari > Preferences > Privacy > Manage Website Data > Remove All.
6. Restart Safari and try again.

Additional Checks

• Ensure your network allows access to required endpoints. Check with your network administrator if unsure.
• If you use a proxy or VPN, verify it is not blocking connections.
• Try accessing the service from a different network or device to isolate the issue.

If the problem persists, contact your support team with details about your browser and network environment.